Last updated: December 2025
Thank you for shopping at trustvella.shop. We want you to be fully satisfied with every purchase. Please read our return and refund policy carefully.
1. Eligibility for Returns
- Items must be unopened, unused, and in their original packaging.
- Returns must be requested within 14 days of the delivery date.
- Refrigerant cylinders or containers that have been opened or tampered with cannot be returned due to safety regulations.
2. How to Start a Return
- Email us at contact@trustvella.shop with your order number and reason for return.
- We will reply within 1 business day with a Return Authorization (RA) number and instructions.
- Ship the item back to:
trustvella.shop – Returns
707 N 1st Ave, Pasco, WA 99301, United States
3. Refunds
- Once we receive and inspect the returned item, a refund will be issued to your original payment method within 10 business days.
- Original shipping fees are non-refundable.
4. Exchanges
We only replace items if they arrive defective or damaged. Contact us within 7 days of delivery for assistance.
5. Questions
For any concerns regarding returns or refunds, contact us at:
trustvella.shop
707 N 1st Ave, Pasco, WA 99301, United States
Email : contact@trustvella.shop
Phone: +1 (707) 843 9730